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NO.1 You need a dashboard that shows your cases only. Which dashboard should you use?
A. Customer Service Performance
B. Customer Service Operations
C. Sales Performance Dashboard
D. Customer Service Representative
Answer: D
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NO.2 You plan to bulk import new case records.
You do not want the service level agreement (SLA) to apply to the new cases.
What should you do?
A. Deactivate all SLAs.
B. Pause all SLAs.
C. Set the Ignore SLAs import option.
D. Set the Disable the SLAs system option.
Answer: A
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Explanation:
Ref: http://www.microsoft.com/en-us/dynamics/crm-customer-center/disable-or-enableservice-
level-agreements-slas-for-cases.aspx
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Exam Code: MB2-704Exam Name: Microsoft Dynamics CRM Application
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Exam Code: 070-981Exam Name: Recertification for MCSE: Private Cloud
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