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NO.1 A turnstle is an example of which of the following forms of physical security?
A. Cipher lock
B. Entry control roster
C. Biometrics
D. Mantrap
Answer: D
NO.2 A new help desk technician receives a trouble call from a user. The issue is something the
technician has never
encountered before, and does not know where to begin troubleshootng. The FIRST course of acton is
for the
technician to:
A. tell the customer this is the first tme encountering the issue and to please be patent.
B. ask the customer to please hold while a senior technician is consulted regarding the issue.
C. tell the customer the issue needs to be escalated to a higher ter technician.
D. ask the customer if they would mind holding for no more than two minutes to check resources.
Answer: D
220-902 Questions and answers
NO.3 A user is looking for the Applicaton Data directory in their profile but cannot see it. Which of
the following Control
Panel optons would correct this?
A. Folder Optons
B. User Accounts
C. System
D. Display
Answer: A
220-902 Study Materials
NO.4 A user has an LCD and a CRT monitor attached to their workstaton. The colors are slightly off
on the CRT but not the
LCD. Which of the following controls should be used in troubleshootng?
A. Contrast
B. Geometry
C. Degauss
D. Brightness
Answer: C
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