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Description: The Avaya IP Office™ Platform Configuration and Maintenance Exam (3002) is a requirement to earn the ACSS - Avaya Midmarket Communications credential. This exam has 60 questions and the minimum passing score is 70% (42 of 60 correct). The candidate has 90 minutes to complete this exam.

Exam Objectives: This exam tests the following objectives:

Architecture

Define the functionality of Avaya IP Office™ Platform Small Community Network (SCN).

Describe the Server Edition product and how it interoperates with the Avaya IP Office™ Platform edition.

Explain the features and functionality of Avaya IP Office™ Platform data and voice networking.

Implementation

Analyze the requirements for installing Avaya IP Office™ Platform applications.

Configure hardware, software and licensing requirements.

Configure the Avaya IP Office™ Platform Manager application configuration settings.

Configure VoIP / SIP endpoints and trunks.

Describe the Voicemail Pro Interfaces.

Identify hardware, software, and licensing requirements.

Implement CTI features.

Install IP Office component (server edition, 500v2) licensing.

Install IP Office components (server edition, 500v2).

Configuration

Analyze the requirements for installing Avaya IP Office™ Platform applications.

Configure advanced alarm settings.

Configure advanced security administration.

Configure Avaya IP Office™ Platform Small Community Network (SCN).

Configure email services (UMS, IMAP, Exchange).

Configure recording of calls using ContactStore and Contact Recorder.

Configure the Avaya IP Office™ Platform Manager application configuration settings.

Configure the features and functionality of Avaya IP Office™ Platform data and voice networking.

Configure VoiceMail Pro.

Create call flows including solution oriented action(s).

Maintenance

Analyze and monitor IP Office using System Status Application and System Monitor.

Complete backup and restore precedures.

Describe Avaya support procedures.

Prerequisite Knowledge Review the credential curriculum map for any prerequisite information.

Scheduling this exam at Pearson VUE Test Centers Visit the Pearson VUE website at http://www.pearsonvue.com/avaya to see currently available Avaya exams, regional exam pricing and register for a testing session.

Pearson VUE encourages candidates to book testing sessions well in advance (2+ months) to help ensure individual requirements can be met. Candidate demand often fluctuates.

Pearson VUE Authorized Test Centers represent a network of Pearson VUE independent business partners primarily in the commercial and academic market spaces. Availability of testing centers varies by city/state/geographic region based upon business partner participation in the Pearson VUE testing program.

As independent business partners, Pearson VUE Test Centers establish their own hours of operation and testing seat capacity. Reservations are accepted on a first come / first serve basis independent of the vendor exam chosen. Test Center, Online or Pearson VUE Call Center reservations all work from the same inventory of available testing sessions. Contacting a Pearson VUE Test Center can provide candidates with the best understanding of what parameters drive a Center?s days / hours of operation; this can be particularly helpful for Testing Centers associated with academic institutions.

Includes these products
3002-Avaya IP Office™ Platform Configuration and Maintenance Exam

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